Ordering/Shipping
• Do you ship internationally?
Unfortunately, we do not.
• How can I track my order?
Once your order is fulfilled, you will receive an email stating that your order has shipped along with the tracking information.
• How long does it take to fulfill orders?
Approximately 2-3 days.
• Do you accept credit cards via phone/email?
No, we do not accept credit cards via email or phone to protect the privacy of our customers.
Wholesale Orders
• Do you accept wholesale orders?
Yes, we do. Our MOQs are between 500yds - 3000yds depending on product. Please send your inquiries to customerservice@upstatefabrics.com
• Do you offer volume discount?
Yes, and volume discounts are based on our production minimum quantities which vary from 500yds - 3000yds based on the product. Please send your inquiries to customerservice@upstatefabrics.com
• I am a wholesale customer; can I order out of stock products?
Yes. We are happy to discuss the available options. If there is no backorder option on the listing and if you are a wholesale customer, please contact customerservice@upstatefabrics.com for inquiries.
Customer Service
• What is the customer service email address?
You can reach us via customerservice@upstatefabrics.com
• What is the customer service phone number?
You can reach us at (803)-281-0375
• What is your return policy?
30-Day Return. The buyer pays the return shipping cost.
Fabric Related
• How do I find Content?
All fabric content is listed on each product page. If you know the name of your pattern, please use the search bar at the top of each page to locate the specific fabric.
• Can you explain “Cleaning Codes”?
Cleaning Code "W" refers to fabrics that are man-made (nylon, herculon, acetate, olefin, and polyester). Spot cleaning is recommended using the foam from a water-based cleaning agent, such as mild soap or upholstery cleaner.
Cleaning Code "S" refers to fabrics made from organic material (cotton, rayon, linen, wool, and silk). Denim, velour, brocade, tapestry, damask, acrylic, and plaid are also included in this category. Spot cleaning is recommended using a mild, water-free solvent, or dry-cleaning product.
Cleaning Code"W/S" - Spot cleaning using either of the above steps.
Cleaning Code"X" - Fabrics should be cleaned only by vacuuming or light brushing. Water or solvent-based cleaning agents should NOT be used.
• How do I clean my Upstate Indoor/Outdoor Fabric?
For general care, brush off loose dirt and gently hose down.
For more stubborn stains, prepare a solution of 1 cup bleach and 1/4 cup of mild soap (such as Woolite or Dawn dishwashing liquid) per gallon of clean water. The solution should be sprayed on the face of the fabric (do not soak) and gently brushed. Do not keep the solution on the fabric for more than 2 minutes before rinsing with cool water.
Privacy Policy
• What is your privacy policy?
This privacy statement describes how this seller collects and uses the personal information you provide during your transaction on our Upstate Fabrics web store. It also describes the choices available to you regarding its use of your personal information and how you can access and update this information.
Collection and Use of Personal Information
We collect the following personal information from you:
- Order Information such as name, mailing address, phone number, order number
We use this information to:
- Fulfill your order
- Respond to customer service requests
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.